Voice authentication and conversational AI/IVR integration awarded first prize at “Shark Tank” style event
LAKE JACKSON, TX (May 4, 2022) — Two CUSOs, Illuma Labs and Posh Technologies, have been announced as the winners of NACUSO’s “Next Big Idea” award. The event, sponsored by NACUSO and Co-Op Solutions, featured six worthy CUSO finalists with fresh ideas for digital banking, lending, financial health, analytics, and member experience. Each contestant had 6 minutes to present their solution followed by 7 minutes of questions from the judges. The “Shark Tank” style competition is now in its tenth year, and continues to showcase top innovation, collaboration, and new solutions for the credit union industry.
Combining IVR + Voice Verification Creates a Recipe for Success
The competition judges and attendees recognized the value of integrating Illuma Shield™ passive voice authentication solution with conversational AI IVR from Posh to directly address the current state of overwhelm in call centers. Ongoing high call volume and talent shortages have increased hold times and made it hard to maintain the highest quality of member service.